xbej Frequently
Asked Questions

Creating an xbej account takes less than three minutes. Visit xbej.net, click the registration link, and fill in your username, password, email address, and mobile number. You will need to confirm that you are aged 18 or above and agree to the Terms and Conditions. Once submitted, a verification message is sent to your mobile or email to activate your account.

xbej requires a valid government-issued identity document to complete KYC verification before your first withdrawal. Accepted documents are a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Upload clear photos of both the front and back of your document via the account verification section. Most KYC reviews are completed within 24 hours.

You can reset your xbej password from the login page by clicking the 'Forgot Password' link. Enter your registered email address or mobile number and xbej will send a password reset link or OTP. Follow the instructions in that message to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact [email protected].

No — xbej strictly allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any winnings forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately to resolve the situation.

To permanently close your xbej account, send a written request to [email protected] from your registered email address with the subject line 'Account Closure Request'. Include your username and the reason for closure. Our team will process the request within 48 hours. Any remaining balance will be returned to your original payment method before the account is closed.

To deposit via bKash on xbej, log in to your account, go to the Deposit section, and select bKash as your payment method. You will see the xbej bKash merchant number displayed on screen. Open your bKash app, choose 'Send Money' or 'Payment', enter the merchant number, type your deposit amount, and complete the transaction. Enter the bKash transaction ID into the xbej deposit form and your balance will be credited within minutes.

Nagad deposits on xbej are processed almost instantly — in most cases your account balance is updated within 2 to 5 minutes of completing the transfer. During peak hours or public holidays such as Eid, processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact xbej support at [email protected] with your Nagad transaction ID and our team will investigate promptly.

The minimum deposit amount on xbej is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banks, the minimum deposit is ৳500. There is no maximum deposit limit, though very large deposits may be subject to additional verification as part of our standard compliance process.

The minimum withdrawal amount on xbej is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawal requests are processed within 1 to 24 hours after submission, subject to KYC verification being complete. Withdrawals to Bangladeshi bank accounts such as Dutch-Bangla Bank, BRAC Bank, and City Bank may take up to 2 business days to appear in your account.

xbej does not charge internal platform fees on standard deposits or withdrawals. However, your mobile money provider or bank may apply their own transfer fees — for example, bKash and Nagad both have their standard send-money charges that are set by those operators, not by xbej. We recommend checking your provider's fee schedule before initiating a transfer so there are no surprises on your statement.

For security and anti-fraud compliance, xbej requires that withdrawals be made to the same payment method used for your most recent deposit where possible. For example, if you deposited via bKash, your withdrawal should also go to your bKash wallet. If you need to withdraw to a different method due to a change in circumstances, contact our support team at [email protected] to discuss your options before submitting a withdrawal request.

xbej offers a comprehensive cricket betting market covering Bangladesh Premier League (BPL), IPL, T20 World Cup, Test matches, ODIs, and international series featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, total runs, over/under markets, and live in-play outcomes as a match unfolds. Navigate to the Cricket section from the main menu, select your match, choose a market, enter your stake in BDT, and confirm your bet.

Yes — xbej offers live in-play betting on BPL matches and other major cricket tournaments. Live markets update in real time as the match progresses, allowing you to bet on the current over, next wicket, run totals, and more. To access live betting, go to the Cricket section and look for matches marked with a live indicator. Odds shift dynamically based on the match situation, so acting quickly matters in live markets.

xbej hosts a large library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, 5-reel video slots, progressive jackpot titles, and Megaways games. Popular titles are regularly refreshed and seasonal promotions often feature slot-specific free spins. Visit the Slots section on xbej to browse the full catalogue and filter by provider, theme, or RTP percentage.

RTP stands for Return to Player and represents the theoretical percentage of total wagers a game pays back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will, over time, return ৳96 for every ৳100 wagered. xbej displays RTP information for all slots and casino games. A higher RTP generally means better long-term value, but short-session outcomes can vary widely from the theoretical figure.

Yes — xbej is fully optimised for mobile play on both Android and iOS devices. The xbej platform is accessible via any modern mobile browser without needing to download a separate app. The mobile site automatically adjusts to your screen size, giving you access to all games, sports betting markets, deposits, withdrawals, and account settings from your smartphone. Players across Dhaka, Chittagong, Sylhet, and beyond regularly use xbej on mobile.

All games available on xbej use certified Random Number Generator (RNG) technology, which ensures that every spin, hand, or bet outcome is independently random and not influenced by previous results or player history. Games provided by major studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming are subject to regular independent audits. xbej is committed to fair play and transparent game mechanics for all players.

xbej offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus amounts, match percentages, and minimum deposit thresholds are detailed on the Promotions page within your xbej account after registration. Welcome bonuses are subject to wagering requirements that must be met before any associated winnings can be withdrawn — always read the full bonus terms before claiming to understand what is required.

A wagering requirement specifies how many times you must bet a bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20, 000 in qualifying bets before you can withdraw winnings derived from that bonus. Different games contribute different percentages toward wagering — slots typically contribute 100% while some table games contribute less. Check the specific terms of each bonus offer for the exact contribution rates.

Yes — xbej bonuses have an expiry date by which the wagering requirements must be completed. The specific expiry window varies by promotion and is always stated in the individual bonus terms displayed when you claim the offer. If the wagering requirement is not met within the stated timeframe, the bonus amount and any associated winnings will be removed from your account automatically. Always check the expiry date before accepting a bonus.

Yes — xbej regularly runs free spins promotions tied to specific slot games, new game launches, and seasonal events such as Eid, Pohela Boishakh, and major cricket tournaments. Free spins may be awarded as part of the welcome package or as standalone promotions for existing players. Winnings from free spins are subject to wagering requirements. Check the active promotions section inside your xbej account for the latest free spins offers.

In most cases, once a bonus has been credited to your xbej account and a wager has been placed using bonus funds, the bonus cannot be cancelled or reversed. However, if you have claimed a bonus but have not yet wagered any of it, you may be able to forfeit the bonus through your account settings or by contacting support. Forfeiting a bonus before wagering will remove it entirely, along with any bonus-derived winnings, so consider carefully before proceeding.

xbej uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal information and financial transactions are secure. Your account is protected by password authentication, with optional two-factor authentication available for additional security. xbej is committed to fair play, data privacy, and responsible gaming practices, and we never share your personal details with unauthorised third parties.

To enable two-factor authentication (2FA) on xbej, log in to your account, navigate to Account Settings, and select the Security section. From there, choose 'Enable 2FA' and follow the on-screen steps — you can link 2FA to your registered mobile number so that a one-time code is sent via SMS each time you log in. We strongly recommend enabling 2FA, particularly if you access xbej from shared devices.

The minimum age to register and play on xbej is 18 years. xbej enforces strict age verification through our KYC process — all players must submit a valid identity document confirming they are 18 or above before their first withdrawal is processed. Any account found to belong to a person under 18 will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the source payment method.

If you feel that gambling is negatively affecting your life, xbej offers both fixed-term and permanent self-exclusion. To self-exclude, email [email protected] with the subject line 'Self-Exclusion Request', include your username and your preferred exclusion type (6 months, 1 year, 3 years, or permanent). Your account will be suspended within 24 hours, all marketing will stop immediately, and any remaining balance will be returned to your payment method on request.

Yes — xbej provides voluntary deposit limit controls that any player can activate at any time via Account Settings. You can set a daily, weekly, or monthly cap on how much you deposit into your xbej account. Reductions to your limit take effect immediately, while increases require a mandatory cooling-off period before they come into force, giving you time to reconsider. These tools are provided free of charge to all registered players as part of our responsible gaming commitment.

If gambling is causing distress or financial harm, reach out to the xbej support team at [email protected] — we can apply account restrictions immediately and connect you with guidance. We also encourage players to visit our Responsible Gaming page for a full overview of the self-help tools available on xbej, including cool-off periods, session time reminders, and permanent account closure options. You are not alone — support is available at any time.