xbej is committed to ensuring that every player on our platform enjoys gambling as entertainment — never as a source of financial stress or personal harm. Discover the tools, resources, and policies we have in place to keep your gaming experience safe, fair, and within your control.
At xbej, responsible gaming is not a footnote — it is a foundational principle built into everything we do. We believe that gambling should be an entertaining pastime, one that players across Bangladesh can enjoy within their own personal boundaries and financial means. When enjoyment gives way to compulsion or financial pressure, gambling stops being entertainment and starts being a problem — and xbej takes that transition very seriously.
Our responsible gaming programme covers four core areas: age verification to ensure only eligible adults access the platform; financial controls that let players set meaningful limits on how much they deposit or wager; time management tools that help players stay conscious of how long they spend on the platform; and self-exclusion mechanisms that allow any player to step away entirely if they need to.
These tools are available to every registered xbej player at no cost and with no penalty. We also work to train our customer support team to recognise the signs of problem gambling and to respond with empathy and care when a player reaches out for help. If you have any questions or concerns about your own gambling behaviour, we encourage you to contact us directly — our team is here to support you, not judge you.
xbej operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, place a wager, or access any gambling content on the xbej platform. This policy is non-negotiable and is enforced at multiple levels — from the registration flow to the KYC verification process.
At registration: All new players are required to confirm that they are aged 18 or above during the account creation process. Providing false information about your age is a serious violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any winnings.
KYC age verification: Before a player is permitted to make their first withdrawal, xbej requires the submission of a valid government-issued identity document — a Bangladesh National Identity Card (NID), a valid passport, or a driving licence — that confirms the player is aged 18 or above. Accounts that fail to pass KYC verification will be restricted until the required documents are provided and reviewed.
Protecting minors: If you are a parent or guardian and you suspect that a minor in your household has accessed xbej, please contact us immediately at [email protected]. We will investigate the matter promptly, close any associated account, and return any funds deposited by the minor. We also recommend enabling parental controls on shared devices and using filtering software such as Net Nanny or Qustodio to prevent minors from accessing gambling websites.
One of the most effective responsible gaming tools available on xbej is the ability to set personal deposit limits. These limits allow you to cap how much money you load into your xbej account over a given time period — giving you direct, practical control over your gambling expenditure before a session even begins.
xbej offers three deposit limit periods:
Deposit limits take effect immediately when you lower them. If you choose to increase a deposit limit, a mandatory cooling-off period applies before the increase comes into effect — this prevents impulsive decisions made during a session from undermining the safeguards you have set for yourself.
To set or adjust your deposit limits, log in to your xbej account, navigate to the Responsible Gaming section of your account settings, and select your preferred limit type and amount. If you require assistance, contact our support team at [email protected].
Responsible gambling is not only about money — it is also about time. Spending excessive amounts of time on any gambling platform, even within a strict financial budget, can become a problem in its own right. xbej provides time management tools to help you stay aware of how long you are spending on the platform and to take structured breaks when you need them.
Session time reminders: You can configure xbej to send you a notification after you have been logged in continuously for a specified duration — for example, 30 minutes, 1 hour, or 2 hours. These reminders are a gentle prompt to evaluate whether you want to continue playing or step away for a while. They do not force a logout but are designed to interrupt automatic or habitual play patterns.
Cool-off periods: If you feel that you need a short, structured break from gambling, xbej's cool-off feature allows you to temporarily suspend access to your account for a defined period. Available cool-off durations include:
During a cool-off period, your account remains open but all deposits and gameplay are suspended. You will still receive essential account communications (such as KYC requests or security alerts) but all promotional marketing is suppressed for the duration of your cool-off. Cool-off periods cannot be cancelled early — this is by design, to ensure the tool provides genuine protection rather than just a brief pause that can be reversed on impulse.
Self-exclusion is the most powerful responsible gaming tool available on xbej. It is designed for players who feel that their gambling has become difficult to control, who are experiencing negative consequences as a result of their gambling, or who simply want to remove access to the platform permanently or for an extended period.
When you self-exclude from xbej, the following actions take place immediately:
xbej offers two self-exclusion options:
To initiate a self-exclusion, contact xbej support at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion type (fixed-term or permanent) in your message. Our team will process the request within 24 hours and send a written confirmation to your registered email address.
Problem gambling does not always develop suddenly — it often emerges gradually, making it difficult for the individual to recognise the change in their relationship with gambling. Being aware of the warning signs is the first step toward getting help. The following questions are adapted from widely recognised problem gambling screening tools. If you answer "yes" to three or more of these questions, we strongly encourage you to use xbej's responsible gaming tools and to seek support from a qualified professional.
Do you find yourself spending more time or money gambling than you originally planned, and do you find it difficult to stop once you have started?
Have you ever tried to cut back or stop gambling but found yourself unable to do so despite genuine efforts?
Do you gamble to escape stress, anxiety, boredom, loneliness, or negative emotions — rather than purely for entertainment?
After losing money, do you feel a strong urge to return and win it back — sometimes referred to as "chasing losses"?
Has gambling caused financial difficulties — such as borrowing money, missing bill payments, or selling possessions — in the past 12 months?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend gambling?
Do you feel irritable, restless, or anxious when you are not able to gamble, or when you try to reduce how much you gamble?
Have you ever hidden your gambling activity from people close to you, or lied about how much you have won or lost?
If you answered "yes" to three or more of the above questions, please do not ignore these signals. Problem gambling is a recognised condition and help is available. xbej's responsible gaming tools — deposit limits, cool-off periods, and self-exclusion — are all accessible immediately via your account settings or by contacting our support team. External professional support is also available; see Section 7 below for resources.
xbej does not expect players to navigate problem gambling alone. In addition to the in-platform tools described above, there are external organisations and professional services that specialise in gambling addiction support. We encourage any player experiencing difficulties to reach out to these resources directly and confidentially.
Our trained support staff are available to discuss responsible gaming concerns, activate limits or exclusions, and point you toward further help. Contact us at [email protected] — we respond within 24 hours (Bangladesh Standard Time, UTC+6).
Bangladesh's National Mental Health Helpline offers confidential support for individuals experiencing mental health difficulties, including gambling-related stress and addiction. Reach out to the Kaan Pete Roi support service, which provides a Bengali and English confidential listening service.
Gamblers Anonymous is an international fellowship of people who share the goal of stopping compulsive gambling. Meetings and resources are available online for Bangladeshi players who may not have access to in-person sessions in their city or district.
Seeking help from a qualified psychologist or counsellor who specialises in behavioural addiction can make a significant difference. In Bangladesh, the National Institute of Mental Health (NIMH) in Dhaka provides clinical services for individuals dealing with addictive behaviours.
If gambling has created financial difficulties, speaking to a financial counsellor can help you create a repayment plan, manage debt, and stabilise your financial situation. Many organisations offer free initial consultations across major Bangladesh cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
Talking to a trusted family member or close friend about gambling difficulties is often an important first step. In Bangladeshi culture, family support networks are strong — do not hesitate to lean on those around you. xbej also encourages families to approach us if they are concerned about a relative's gambling activity.
Beyond the individual tools available to players, xbej implements a range of platform-level protections designed to create a fundamentally safer gambling environment for all users across Bangladesh.
Every feature below is live on the platform today — free for every registered xbej player across Bangladesh.
Set daily, weekly, or monthly caps on how much you deposit into your xbej account. Reductions apply instantly; increases require a mandatory cool-off period to prevent impulsive decisions.
Step away from the platform for 24 hours, 7 days, 30 days, or 90 days. During a cool-off, deposits and gameplay are suspended and all promotional messages are paused immediately.
Choose a fixed-term exclusion (6 months to 3 years) or a permanent closure. Remaining balances are returned to your original payment method — bKash, Nagad, Rocket, or Upay.
Mandatory KYC identity checks using Bangladesh NID, passport, or driving licence ensure only eligible adults access the platform. Zero tolerance for underage gambling.
Configure on-screen notifications that alert you after a set amount of continuous play time — 30 minutes, 1 hour, or 2 hours. A simple nudge that helps break auto-pilot gambling patterns.
Our platform automatically identifies behavioural patterns linked to problem gambling — such as rapid re-deposits or reversed withdrawals — and our team follows up with care and without judgment.
Now that you know how xbej keeps you safe, explore our games and sports betting — always within your limits. Enjoy live cricket markets, exciting slots, fishing games, and our full live casino suite.